It is our intention to provide our clients with a professional and therapeutic massage, fitness, and wellness experience. The following policies and procedures are in place to ensure a positive and professional experience for all Cudly Massage and Wellness clients.
In our commitment to provide a unique and outstanding experience to all of our clients, and out of consideration for our therapists’ time, we have adopted the following policies.
Reserving an appointment
We now require a valid credit card to reserve your appointment. There will be no charge to your credit card unless you choose to pay with it at the time of your appointment or in the case of a no-show or late cancellation. Please scroll down to read our No-Show and Late Cancellation policies.
Confirmation and Reminders
It is the client's responsibility to know the day/time of the scheduled appointment, but we do offer a several ways to help you remember. If you have provided us with a valid email address and cell phone number, you will receive notifications. A confirmation email is sent at the time of scheduling. A reminder email is sent 24 hours prior to your appointment. Another email reminder and a text message reminder are sent one hour prior to your appointment. Given the number of reminders sent, we do not make phone call reminders.
6 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 6 hours advance notice, you will be charged 50% of the amount of your missed appointment. This amount will be charged to your card on file.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a "no-show." You will be charged the full amount of your missed appointment. This amount will be charged to your card on file.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your practitioner will determine if there is enough time remaining to start a session. Regardless of the length of session actually given, you will be responsible for the price of the "full" appointment. Out of respect and consideration to your practitioner and other customers, please plan accordingly and be on time.
Existing and New Medical Conditions
It is the responsibility of the client to keep the Cudly Massage and Wellness informed of any medical treatment currently being taken. If needed, it is also the responsibility of the client to provide written permission from the physician, chiropractor, physical therapist, etc., The client must also keep Cudly Massage and Wellness informed of any changes in health conditions.